We endeavour to dispatch in-stock items the same day for next delivery wherever possible. Most orders are dispatched within 7 to 10 working days of receiving your order, we will notify you of any delay. If you are not notified of any delay and haven’t received your items within 5 days of the despatch period then please notify us immediately. Delivery charges are applicable outside mainland UK including Scottish highlands. In this case, we will contact you to arrange payment for delivery at cost price. Please check your goods for any sign of damage upon delivery. If you feel the goods may be damaged then please write ‘DAMAGED’ when signing for delivery. Alternatively, ask the delivery driver to wait while you check your goods. If the goods are found to be damaged then do not accept the delivery. If you believe you have been sent the wrong items then please inform us immediately. If that is the case then we will arrange for collection of the incorrect item and you will be sent a replacement. Your goods may be despatched to you without prior warning unless we are warned otherwise. Our couriers will re-attempt delivery once again the following day should there be no-one available to accept it the first time. If there is no-one to accept the delivery a second time around the items will be returned to us. In this case you will be called to arrange a delivery date and charged for re-sending the goods out. £17 for 1 parcel and an extra £10 for every additional parcel on top of that excluding VAT.
After placing your order online you will automatically receive e-mail as confirmation.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We take care to ensure that the products you receive are of high quality and to your specifications. However, should you wish to return your order for any reason please contact us within 7 working days of receipt. All returns must first be authorised by us. Authorisation can be received by emailing your reason for return to firstname.lastname@example.org. Do not send back your items without authorisation as you may not receive a refund or replacement. If your return is due to receipt of faulty or incorrect products we will arrange for collection and replacement or refund of the goods once authorisation has been given. Items received damaged must be signed as damaged upon delivery (see delivery and despatch terms above). Returns of orders placed incorrectly by the customer may be returned at customer’s cost and refunded but will be subject to a 10% handling charge. All returns to Trifibre Ltd must be returned in good condition unless they have been previously signed for as damaged, if the customer returns the item and it is damaged then refund will not be issued. Please note orders placed for bespoke products made to the customer’s own specification cannot be returned or refunded.
All SKB returns will need to be shipped directly back to our supplier. We will be happy to refund back for the case as long as the condition of the case is in selling condition and also in its original packaging. Please note the buyer will be accountable to pay for return back to the supplier. Please find the warehouse Address Below:
Customers from inside the UK and European Union will be charged VAT at the current applicable rate. All other orders are VAT free when you provide a current VAT number.